世博體驗

世博軸 - 排隊入園。還好，人沒很多嘛... ↓


人沒很多...個屁。是因為前排剛往前進、後排還未放行 ↓


初來乍到，精神好，還笑得出來 ↓


非洲聯合館 - 蓋世博護照章的女孩 ↓


傍晚的中國館 ↓


世博軸 - 夜景 ↓


世博軸 - 夜景 ↓


吉卜力工作室 - 龍貓小姑娘 ↓


最欣賞這些著綠衣的自願者，親切、笑容可掬、水平也高 ↓


杭州館 ↓

上海體驗

浦東 ↓


非洲聯合館 - 賣項鍊的女孩 ↓


德國館 - 黑啤酒: 世博內最好喝的飲品 ↓


有多好喝? 看下圖便知 ↓


外灘一對好姊妹 ↓


外灘 Monster Bull ↓


世博文化中心 ↓


世博特級水果 ↓


城隍廟 - 穿著旗袍的櫥窗女郎 ↓

我們不需要完美的改善方案

One of the keys to process improvement is to realize that imperfect improvement is better than no improvement. Six months of imperfect improvements in a row leads to some pretty awesome results.

(from http://jamesshore.com/Blog/Agile-Startup-Build-and-Deploy.html)

有效方案 + 持續改善

Root-Cause Analysis

I like these concepts:

• If something can go wrong, it will. (Murphy's Law)
• People are, well, people. Everybody makes mistakes.
• Everybody is doing the best job they can given their abilities and knowledge.
• When mistakes occur, blame your process, not people.

and the approach:

• Ask "why" five times

(from The Art of Agile Development: Root-Cause Analysis)